How a Fast-Growing Frozen Yogurt Brand Turned Menu Complexity into Digital Opportunity

Background

16 Handles, a self-serve frozen yogurt chain known for its rotating flavors and diverse toppings, partnered with Checkmate to streamline its digital operations and enhance customer experience across both direct ordering and third-party delivery platforms. With delivery accounting for 20-30% of store sales annually, the brand needed a solution that could handle its unique menu management needs while providing a seamless experience for customers and operators alike.

links

Order online

App Store

Google Play

30+

minutes saved per day per location

20-30%

of orders are now delivery

120k+

customers migrated to their new app

Challenge

As a frozen yogurt concept with rotating flavors, 16 Handles faced challenges managing its digital presence. Store operators spent 30+ minutes a day manually inputting orders into the POS, and menu updates required logging into multiple platforms, each with its own unique workflow. The process often led to menu inconsistencies, lost sales, and unhappy customers.

Without unified menu information across platforms, 16 Handle’s struggled to track best-selling items and make informed inventory decisions. Their previous solution lacked robust menu management capabilities, making it impossible to maintain consistent menu offerings across all digital channels.

Results

After trying other solutions that "never lived up to the monthly fee" 16 Handles found success with Checkmate's Third-Party Ordering solution. Taking their digital transformation further, they added Checkmate's Direct Ordering platform. The unified system delivers several advantages: 

Single-click menu updates
Seamless Toast POS integration
Custom ordering app
New group ordering feature‍‍
Reimagined loyalty "point shop"

Checkmate successfully migrated over 120,000 customers to the new app. The unified system provides visibility across channels while maintaining higher delivery volumes during slower months.

Key improvements:
• Streamlined operations with automated order entry and menu management
• Increased customer engagement through digital gift cards and point shop
• Improved revenue recovery through automated dispute resolution
• Better inventory management through unified sales data

Checkmate’s ordering solutions helped us leapfrog the competition. Nobody else has anything even close to what we have, from the personality of the app to the user experience. The gamification definitely makes it more fun, and the ability to have specific information shown to the right people at the right time is a massive unlock. Nobody is coming close to the 16 Handles app in the frozen dessert world.

Neil Hershman

Owner, 16 Handles

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